Policies & Procedures

Equipment is rented on a first come, first serve basis. Receipt of a quote or price is NOT a guarantee of equipment availability or rental. Your reservation is confirmed when the required deposit and signed agreement are received.

A non-refundable deposit of twenty percent (20%) of the original rental order is required to book your rental. Fifty percent (50%) of the remaining balance is due two (2) weeks prior to the event date. Final payment is due at time of installation. Credit card payments can be made online or by phone and a convenience fee may apply. Timber + Lace also accepts cash or check. Returned checks will incur a fee of thirty-five ($35) for insufficient funds (NSF).

Cancellations made within seven (7) days of the event date will not be refunded. No changes can be made to event orders within seven (7) days of the event date.

Setup and breakdown days will be determined based on schedules, geography, and weather permitting. T+L will contact you by phone or text about your delivery/setup 3-5 days prior to make arrangements. We strive to accommodate client delivery requests: however, delays and changes in the schedule are often unavoidable. We try to communicate any schedule changes as they occur.

Renter must ensure site is ready for installation prior to the crew’s arrival. This means the lawn is mowed, obstructions have been cleared, pet droppings picked up, someone is onsite to provide final payment (if necessary) and direct where to install, etc. If the site is not ready or accessible when the crew arrives, the client will incur an additional fee and/or equipment may not be delivered.

T+L is not responsible for the set-up or breakdown of tables and chairs. All equipment will be delivered and picked up at a designated location. Renter must be available to count all items upon delivery and pick up; otherwise, T+L counts will be considered accurate. It is the Renter’s responsibility to clean tables and chairs after using them. Additional fees will be charged for dirty, broken, or missing items.

Prior to the crew’s return, renter must ensure the area is ready for breakdown.  This means ALL personal items are removed from under the tent and not blocking access, including decorations, food, gifts, trash, etc. There will be additional charges for extra cleaning or damage from decorations. Chairs should be stacked neatly inside the tent, lying flat on dry ground or boards, seat‐side down, locked in place. Tables can be propped up against chair stacks or tent poles inside the tent. We are not responsible for searching for rented items at pick-up. 

Additional charges may apply when making deliveries above ground level, below ground level and/or more than fifty (50) feet from delivery truck. Cartage fees are determined by each order and may change by product being carted. Cartage fees are normally fifteen percent (15%) of the contracted Agreement, however, may be changed based on conditions of land and distance.

Tents are temporary structures designed to handle most normal weather conditions; however, there may be situations that become unsafe such as high winds or lightning. Evacuation of tents is recommended in these or other unsafe conditions. Tents are not guaranteed to be completely waterproof. Tents will not be set up or taken down in any type of a storm.

A suitable area is required for dance floor installation. The surface must be flat (no large dips, rocks, or holes). Dance floor cannot be set up on mud or wet ground. The crew can recommend the ideal location, and someone should be present to confirm setup. Once the dance floor is set up, it cannot be moved.